Terms of Business

1. Definitions

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• Client: The individual, company, or organization receiving services from JustWorksCRM.

• Services: Website design, development, updates, hosting, support, and related services as agreed.

• Agreement: These Terms of Business, any signed contracts, statements of work, or proposals.

• Deliverables: The final website, features, or materials specified in the scope of work.

 

2. Scope of Services JustWorksCRM offers the following services:

• Custom website design and development.

• CMS (Content Management System) setup and configuration.

• Ongoing website maintenance and support.

• Hosting setup and management.

• Bug fixes and performance improvements.

• Content updates as requested.

• Services will be detailed in a separate proposal or statement of work (SOW), which forms part of this Agreement once accepted by the Client.

 

3. Fees and Payment

• All fees are outlined in the proposal or invoice and are subject to VAT where applicable.

• A non-refundable deposit of [e.g., 50%] is required to commence work.

• Final payment is due upon completion of the website or as specified in the proposal.

• Maintenance fees may be billed monthly, quarterly, or annually in advance.

• Late payments may incur interest at [e.g., 2%] per month after 14 days overdue.

 

4. Client Responsibilities

• Provide all necessary content, images, branding, and feedback in a timely manner.

• Ensure all content supplied is owned or licensed for use.

• Appoint a single point of contact for efficient communication.

• Review and approve deliverables promptly to avoid delays.

 

5. Timelines

• JustWorksCRM will use reasonable efforts to meet agreed deadlines but is not liable for delays caused by the Client or third parties.

• Delays in content provision or feedback may result in timeline extensions and/or additional charges.

 

6. Ownership and Intellectual Property

• Upon full payment, the Client owns the final website design, content, and source code unless otherwise agreed.

• JustWorksCRM retains ownership of any custom-built tools or proprietary frameworks used in the build unless licensed to the Client.

 

7. Maintenance Services

• Maintenance covers regular software updates, security patches, performance monitoring, and minor content changes.

• Maintenance does not include major design overhauls or new feature development unless specified.

• Emergency support is available at [state hourly rate or SLA terms].

 

8. Change Requests

• Requests outside the original scope may require a new quote or change order.

• All change requests must be agreed to in writing before implementation.

 

9. Warranties and Limitations

• JustWorksCRM warrants the website will function as specified at delivery.

• No guarantees are made for third-party services (e.g., hosting, plugins).

• JustWorksCRM is not responsible for loss of income or data resulting from site issues, downtime, or cyberattacks.

 

10. Termination

• Either party may terminate with 30 days’ written notice.

• In the event of termination, the Client agrees to pay for all work completed up to the termination date.

• JustWorksCRM reserves the right to suspend services for non-payment.

 

11. Confidentiality

• Both parties agree to maintain the confidentiality of sensitive information shared during the project.

 

12. Governing Law

• This Agreement is governed by the laws of [England & Wales].

 

13. Miscellaneous

• These Terms may be updated periodically. Continued use of services constitutes acceptance of any updated Terms.

• Any disputes will be resolved in good faith. If not resolved, parties agree to mediation before legal action.

 

By accepting a proposal or engaging services from JustWorksCRM, the Client agrees to these Terms of Business.

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