
1. Definitions
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Client: The individual, company, or organization receiving services from JustWorksCRM.
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Services: Website design, development, updates, hosting, support, and related services as agreed.
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Agreement: These Terms of Business, any signed contracts, statements of work, or proposals.
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Deliverables: The final website, features, or materials specified in the scope of work.
2. Scope of Services JustWorksCRM offers the following services:
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Custom website design and development.
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CMS (Content Management System) setup and configuration.
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Ongoing website maintenance and support.
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Hosting setup and management.
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Bug fixes and performance improvements.
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Content updates as requested.
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Services will be detailed in a separate proposal or statement of work (SOW), which forms part of this Agreement once accepted by the Client.
3. Fees and Payment
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All fees are outlined in the proposal or invoice and are subject to VAT where applicable.
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A non-refundable deposit of [e.g., 50%] is required to commence work.
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Final payment is due upon completion of the website or as specified in the proposal.
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Maintenance fees may be billed monthly, quarterly, or annually in advance.
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Late payments may incur interest at [e.g., 2%] per month after 14 days overdue.
4. Client Responsibilities
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Provide all necessary content, images, branding, and feedback in a timely manner.
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Ensure all content supplied is owned or licensed for use.
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Appoint a single point of contact for efficient communication.
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Review and approve deliverables promptly to avoid delays.
5. Timelines
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JustWorksCRM will use reasonable efforts to meet agreed deadlines but is not liable for delays caused by the Client or third parties.
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Delays in content provision or feedback may result in timeline extensions and/or additional charges.
6. Ownership and Intellectual Property
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Upon full payment, the Client owns the final website design, content, and source code unless otherwise agreed.
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JustWorksCRM retains ownership of any custom-built tools or proprietary frameworks used in the build unless licensed to the Client.
7. Maintenance Services
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Maintenance covers regular software updates, security patches, performance monitoring, and minor content changes.
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Maintenance does not include major design overhauls or new feature development unless specified.
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Emergency support is available at [state hourly rate or SLA terms].
8. Change Requests
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Requests outside the original scope may require a new quote or change order.
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All change requests must be agreed to in writing before implementation.
9. Warranties and Limitations
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JustWorksCRM warrants the website will function as specified at delivery.
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No guarantees are made for third-party services (e.g., hosting, plugins).
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JustWorksCRM is not responsible for loss of income or data resulting from site issues, downtime, or cyberattacks.
10. Termination
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Either party may terminate with 30 days’ written notice.
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In the event of termination, the Client agrees to pay for all work completed up to the termination date.
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JustWorksCRM reserves the right to suspend services for non-payment.
11. Confidentiality
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Both parties agree to maintain the confidentiality of sensitive information shared during the project.
12. Governing Law
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This Agreement is governed by the laws of [England & Wales].
13. Miscellaneous
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These Terms may be updated periodically. Continued use of services constitutes acceptance of any updated Terms.
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Any disputes will be resolved in good faith. If not resolved, parties agree to mediation before legal action.
By accepting a proposal or engaging services from JustWorksCRM, the Client agrees to these Terms of Business.